| PsychoSy | PsychoSy Member 2024-Aug-2 12:48 am XB7 Fast Blinks White/Purple 5 Times And That's ItI'm in Monroe Michigan. Came home from work at Midnight and no internet. Walked over to the XB7 and no lights, no activity. I unplug the AC for 10 seconds and as soon as I plug it back in, it blinks white/purple 5 times really fast - like a timed strobe - and that's it. No other activity. I think this little bastard just upped and died either from the heat or the thunderstorm brief thunderstorm that hit around 11:45 PM, because every single time I unplug the AC and plug it back in, the XB7 does that white/purple strobe 5 times and that's it. Flatline dead. Gonna buy my own hardware in the morning. Anyone else see an XB7 do this out of the blue? |
· actions · 2024-Aug-2 12:48 am · | |
| Moffetts | Moffetts Member 2024-Aug-2 12:49 am Why not just get it replaced for free… |
· actions · 2024-Aug-2 12:49 am · | |
| PsychoSy | PsychoSy Member 2024-Aug-2 12:52 am Really?!? They're gonna climb out of bed in their PJs and head on over, or are the going make wait 5 to 10 days for tech to turn up, and make me lose money calling off work?!? |
· actions · 2024-Aug-2 12:52 am · | |
| Moffetts | Moffetts Member 2024-Aug-2 1:02 am No. Go here and they will give you a new XB7 or XB8, no questions asked. »maps.app.goo.gl/Q3jp7AhX ··· nxTfs8H9 |
· actions · 2024-Aug-2 1:02 am · | |
| PsychoSy | PsychoSy Member 2024-Aug-2 1:58 am Nope, don't have a fast walking stick for that. Why would I travel that far when Staples and Walmart are a 3 mile bus ride away?!? And even then, if an XB8 dies on me, I'm back to square one without my own equipment. I have no choice but to buy and activate my own hardware to get up and running and lose money calling off for a tech visit. |
· actions · 2024-Aug-2 1:58 am · | |
| Moffetts | Moffetts Member 2024-Aug-2 2:02 am Because if the gear you buy conks out in the same manner as the XB7, you will be back in this same exact situation and you will be out however much it costs to buy your own equipment. If you can't make the trip and don't have backup internet access to get you through the weekend, well, I guess you played yourself. |
· actions · 2024-Aug-2 2:02 am · | |
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Technicolor TC4400 Linksys EA6900 |
DocDrew to PsychoSy Premium Member 2024-Aug-2 4:16 am Make sure you buy the right modem or you won’t get Next Gen upload speeds when available. Very few retail modems support them. The XB7 does. |
· actions · 2024-Aug-2 4:16 am · | |
| brad152 | brad152 to PsychoSy Member 2024-Aug-2 7:55 am I'm in Monroe Michigan. Came home from work at Midnight and no internet. Walked over to the XB7 and no lights, no activity. I unplug the AC for 10 seconds and as soon as I plug it back in, it blinks white/purple 5 times really fast - like a timed strobe - and that's it. No other activity. I think this little bastard just upped and died either from the heat or the thunderstorm brief thunderstorm that hit around 11:45 PM, because every single time I unplug the AC and plug it back in, the XB7 does that white/purple strobe 5 times and that's it. Flatline dead. Gonna buy my own hardware in the morning. Anyone else see an XB7 do this out of the blue? The modem just died.. it happens. Likely tried to do a firmware update it it bricked for some reason, It's rare but happens. Take an Uber to the closest Comcast store and swap it. It'll be far cheaper than buying your own... even with the uber ride most likely. |
· actions · 2024-Aug-2 7:55 am · | |
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| PsychoSy | PsychoSy to brad152 Member 2024-Aug-2 9:22 am Re: XB7 Fast Blinks White/Purple 5 Times And That's ItI just ordered a CODA56 that'll be overnighted so I don't miss work. Mandatory overtime - 60 hours. A call off would make my Saturday straight time instead of overtime, and Sunday's double time can't make up for it. Just can't afford to lose up to $300 over this. I'll see if I can ship the dead XB7 to Eureka road and they can ship a replacement. That way my CODA56 is the fallback gear ... |
· actions · 2024-Aug-2 9:22 am · | |
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telcodad MVM 2024-Aug-2 9:30 am I just ordered a CODA56 that'll be overnighted so I don't miss work. ... That way my CODA56 is the fallback gear ... Do you have a separate router to use with that? The CODA56 is a modem-only device, not a Wi-Fi gateway like the XB7. |
· actions · 2024-Aug-2 9:30 am · | |
| brad152 | brad152 to PsychoSy Member 2024-Aug-2 9:34 am This attitude is why I wish politicians would force internet providers to open and staff local offices in their areas of coverage instead of concentrating then in big cities. Do the elderly "play themselves" when they're unable to travel?!? Go play with yourself - it guarantees you can't procreate. Ensures humanity that the gene pool stops with you. Even the small city i'm from has a store I can swap gear with... but they will put stores where the main customers are. Thing is though, these things just happen and if you truly need a 24/7 connection you need to have a backup connection with a router that supports fall over, or at least a spare modem around. Electronics die, but when it's covered by the ISP.. you just call and they basically overnight a new one, and you drop the old one at UPS. Is there not even a friend you can send to the Comcast store to swap the modem? Throw them $10 or $20 to do the errand, and just call CS to add them to the account to do the swap. I have swapped modems for friends/family on several occasions when they were too busy to go or they were not technically inclined. I just ordered a CODA56 that'll be overnighted so I don't miss work. Mandatory overtime - 60 hours. A call off would make my Saturday straight time instead of overtime, and Sunday's double time can't make up for it. Just can't afford to lose up to $300 over this. I'll see if I can ship the dead XB7 to Eureka road and they can ship a replacement. That way my CODA56 is the fallback gear ... as said above, make sure you have a router to use as well as you'll need one. |
· actions · 2024-Aug-2 9:34 am · | |
| PsychoSy | PsychoSy to telcodad Member 2024-Aug-2 2:18 pm I got routers up the wazoo. Can't seem to offload them. Hooked up an ax3000 to see if my computer's LAN port still worked. It fired right up. Whew! It's a $1,740 rig I built a month ago and I sure as hell didn't want to tear it down and RMA the board. That tells me the XB7 died of heat/age instead of a lightning strike from the storm. Tech is scheduled for tomorrow after the CODA56 arrives so I won't bother installing it yet. See what the tech does. |
· actions · 2024-Aug-2 2:18 pm · | |
| | PsychoSy Member 2024-Aug-3 2:30 pm UPDATE: Tech said the XB7 was taken out by lightning. Also said that my signals were too good that the 2 way splitter need to be replaced with a 4 way. He then installed a new XB7 and it was rather painless. Wish I could say the same for Amazon who dropped my CODA54 off on the neighbor's front porch. I mentioned that to the tech and he said if I activate the CODA54, then my account will be updated with user owned equipment and I'd have to return the XB7. Since my contract is 2 years free modem rental, I'll be sitting on the CODA54 for a bit. I'm loathe to buy a router with 2.5gb LAN because they're expensive and I have 3 GigE routers that I'm not even using because my main computer has 2.5Ggb LAN hooked straight into the XB7. The living room PC is GigE, the rest are wireless. No real need to have a separate router in the mix ... |
· actions · 2024-Aug-3 2:30 pm · | |
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telcodad MVM 2024-Aug-3 3:06 pm UPDATE: Tech ... Also said that my signals were too good that the 2 way splitter need to be replaced with a 4 way. ... Instead of using a 4-way splitter to reduce the signal, it would probably be better to just use a 6 dB attenuator like this one: »www.amazon.com/6db-Atten ··· 013L48XA If it's just the downstream RF power levels that are too hot, this 6 dB "Forward Path Attenuator" will allow the upstream power levels to be mostly unaffected: »www.amazon.com/line-Sign ··· 882H96R/ NOTE: This "54 MHz" FPA is intended for "low-split" systems. For mid-split systems, an "85 MHz" FPA like this one would be needed: »www.multicominc.com/prod ··· enuator/ |
· actions · 2024-Aug-3 3:06 pm · | |
| brad152 | brad152 Member 2024-Aug-4 5:55 am UPDATE: Tech ... Also said that my signals were too good that the 2 way splitter need to be replaced with a 4 way. ... Instead of using a 4-way splitter to reduce the signal, it would probably be better to just use a 6 dB attenuator like this one: »www.amazon.com/6db-Atten ··· 013L48XA If it's just the downstream RF power levels that are too hot, this 6 dB "Forward Path Attenuator" will allow the upstream power levels to be mostly unaffected: »www.amazon.com/line-Sign ··· 882H96R/ NOTE: This "54 MHz" FPA is intended for "low-split" systems. For mid-split systems, an "85 MHz" FPA like this one would be needed: »www.multicominc.com/prod ··· enuator/ I have been buying the mid-split FPA for a few years now, It's actually what i'm using on my RCN setup (well two, 6dBm in series, as my signal is +20 coming in) and they've worked well keeping my signal in spec. I originally got them to see if having hotter QAM below 85MHz would mess with it, but so far, so good. |
· actions · 2024-Aug-4 5:55 am · | |
| PsychoSy | PsychoSy to telcodad Member 2024-Aug-9 2:15 pm He installed this, and because I noticed the XB7 getting warm on top my mini fridge in the living room, I re-routed it to the office where I typically run my AC on hot humid days. That should keep it cooler, and I have the Hitron as a backup. No mid split in SE Michigan yet - 1.2gig is the current max in the area. |
· actions · 2024-Aug-9 2:15 pm · | |
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telcodad MVM 2024-Aug-9 2:37 pm He installed this, and because I noticed the XB7 getting warm on top my mini fridge in the living room, I re-routed it to the office where I typically run my AC on hot humid days. That should keep it cooler, and I have the Hitron as a backup. No mid split in SE Michigan yet - 1.2gig is the current max in the area. OK, like I had said before, instead of using that 4-way splitter to reduce the signal, it would probably be better to just use a 6 dB attenuator like this one »www.amazon.com/6db-Atten ··· 013L48XA and one of these female-to-female "barrel" adapters: »www.amazon.com/dp/B01F54 ··· YO2?th=1 If the XB7 is getting very warm, it may be because it has to crank out 6 dB more transmit power now. Using this 6 dB "Forward Path Attenuator" will allow a lower transmit power to be used while still reducing the received power levels: »www.amazon.com/line-Sign ··· 882H96R/ |
· actions · 2024-Aug-9 2:37 pm · | |
| brad152 | brad152 to PsychoSy Member 2024-Aug-9 2:46 pm The 4-way splitter with capped off ends is doing the same thing as an attenuator, i'd not bother it if it's working. Also, keeping the XB7 off of things that produce heat (like a mini fridge) is a good idea.. it's doing several duties - Modem, WiFi, Zigbee, etc.. it's going to make some heat itself. |
· actions · 2024-Aug-9 2:46 pm · | |
| det721 | det721 Member 2024-Aug-9 3:07 pm The 4-way splitter with capped off ends is doing the same thing as an attenuator, i'd not bother it if it's working. No. The 4 way splitter is lowering your downstream signals yes,but it's also raising your upstream signals by 6db. A forward path attenuator only lowers the downstream while leaving the upstream mostly untouched. |
· actions · 2024-Aug-9 3:07 pm · | |
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telcodad to brad152 MVM 2024-Aug-9 3:14 pm The 4-way splitter with capped off ends is doing the same thing as an attenuator, I'd not bother it if it's working. No. The 4 way splitter is lowering your downstream signals yes, but it's also raising your upstream signals by 6db. A forward path attenuator only lowers the downstream while leaving the upstream mostly untouched. And the 4 way splitter probably doesn't have as flat frequency/phase response as an attenuator does. |
· actions · 2024-Aug-9 3:14 pm · | |
| brad152 | brad152 Member 2024-Aug-9 5:36 pm The 4-way splitter with capped off ends is doing the same thing as an attenuator, I'd not bother it if it's working. No. The 4 way splitter is lowering your downstream signals yes, but it's also raising your upstream signals by 6db. A forward path attenuator only lowers the downstream while leaving the upstream mostly untouched. And the 4 way splitter probably doesn't have as flat frequency/phase response as an attenuator does. But if the upstream is still in spec, it does not matter. The tech would have tested that before they left |
· actions · 2024-Aug-9 5:36 pm · | |
| det721 | det721 Member 2024-Aug-9 5:52 pm Post your signal levels. Up and down. |
· actions · 2024-Aug-9 5:52 pm · | |
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 ·Comcast XFINITYNetgear CM1000 Synology RT2600ac |
Donut to brad152 Member 2024-Aug-9 5:59 pm It'll be far cheaper than buying your own. How do you figure? In my area they charge $15 a month for a rental fee. Thats $180 in a year. You can definitely buy a modem or that or less. |
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| Anonc0948 to det721 Anon 2024-Aug-9 11:46 pm No. The 4 way splitter is lowering your downstream signals yes,but it's also raising your upstream signals by 6db. A forward path attenuator only lowers the downstream while leaving the upstream mostly untouched. Obtaining forward path pads for mid-split is going to be an interesting exercise (yes, they are available, but last I checked not available in the unit quantities individuals typically want to purchase). In any case, the right answer is not pads, the right answer is that if the signal levels were really out of spec the tech should have opened a plant maintenance ticket to get things fixed properly. Pads, splitters, amps, are all going to be causing more and more issues as Comcast moves forward with mid-split and FDX. |
· actions · 2024-Aug-9 11:46 pm · | |
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telcodad MVM 2024-Aug-10 12:15 am No. The 4 way splitter is lowering your downstream signals yes,but it's also raising your upstream signals by 6db. A forward path attenuator only lowers the downstream while leaving the upstream mostly untouched. Obtaining forward path pads for mid-split is going to be an interesting exercise (yes, they are available, but last I checked not available in the unit quantities individuals typically want to purchase). The OP did state that: No mid split in SE Michigan yet - 1.2gig is the current max in the area. In any case, the right answer is not pads, the right answer is that if the signal levels were really out of spec the tech should have opened a plant maintenance ticket to get things fixed properly. Pads, splitters, amps, are all going to be causing more and more issues as Comcast moves forward with mid-split and FDX. Yes, but until that may actually happen, using a 6 dB attenuator or FPA would be a better solution. |
· actions · 2024-Aug-10 12:15 am · | |
| brad152 | brad152 to Donut Member 2024-Aug-10 5:13 am It'll be far cheaper than buying your own. How do you figure? In my area they charge $15 a month for a rental fee. Thats $180 in a year. You can definitely buy a modem or that or less. Over the life of the modem, yes.. but if OP is worried about losing $300 in pay in a day.. then buying/using their own gear is likely not in the budget either. Also, do we even know if they're on a promo that includes the gear for $0? In any case, the right answer is not pads, the right answer is that if the signal levels were really out of spec the tech should have opened a plant maintenance ticket to get things fixed properly. Pads, splitters, amps, are all going to be causing more and more issues as Comcast moves forward with mid-split and FDX. The signal being too hot is common on ISP only installs, until those cable boxes are off the network, and the 4-6 way splits are gone for TV service on the system, nothing will likely be done but an attenuator of some sort put on the line. |
· actions · 2024-Aug-10 5:13 am · | |
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·Comcast XFINITYNetgear CM1000 Synology RT2600ac |
Donut Member 2024-Aug-10 7:32 am but if OP is worried about losing $300 in pay in a day. OR they dont like having to take time off to take care of this bullsh*t. Im the same way, even though I have vacation time. I rather be at work and save the vacation time for when I want to take time off. |
· actions · 2024-Aug-10 7:32 am · | |
| brad152 | brad152 Member 2024-Aug-10 7:35 am but if OP is worried about losing $300 in pay in a day. OR they dont like having to take time off to take care of this bullsh*t. Im the same way, even though I have vacation time. I rather be at work and save the vacation time for when I want to take time off. The way it was framed, they'd be worried over the pay.. not the vacation time/time off. I'm lucky with my job though, as my vacation pay, sick pay, and personal time pay are all separate banks and I can just move my work day if things come up.. so that logic does not make sense to me. Electronics break, if it's that important you cannot wait 2 days for a replacement modem... then that's a "self insurance" risk one takes by possibly having to take a day off if they've chosen to not keep a backup around. |
· actions · 2024-Aug-10 7:35 am · | |
FAQs
Why is my Xfinity xb7 T blinking white? ›
A blinking white light on the xFi gateway indicates that your internet connection is unstable or your device isn't activated. This can occur right after self-installation, firmware update, or even during normal operation. The most common solution is to restart the device, which you may have already tried.
Why is my Xfinity router blinking purple? ›Meanings for Common Xfinity Modem Lights
Unblinking white light or white light with a light purple hue: It indicates that you have an operational device that is working smoothly throughout. Blinking white light or a blinking white light with a purple hue: It means that your product still requires full activation.
The blinking white light on your Xfinity router indicates that it's booting up or establishing a connection. This process usually takes a few minutes. If the light continues to blink after several minutes, there might be an issue, and you should try power cycling the router or contacting Xfinity support.
How to fix blinking white light on Verizon router? ›What to Do When Your Verizon Router's White Light Keeps Blinking
- Check if Verizon is down.
- Power cycle your router.
- Check the cables.
- Clean your router.
- Make sure the router has proper ventilation.
- Update your router.
- Reset your router.
- Check for a faulty light.
Jul 23, 2024
Flashing purple - Your hub is working but the ethernet cable isn't connected. Check if the broadband cable (grey ends) is plugged in correctly. If you're using a filter, check that's plugged in correctly too.
How to fix Xfinity no internet connection? ›Unplug the power from your modem or gateway, wait one minute, and then plug it back in. You can also do so remotely if your modem is responsive by performing a restart. Check for local outages using the Xfinity Status Center Outage Map.
Why is Xfinity purple now? ›2021–present. On August 27, 2021, during Tokyo 2020, the logo's primary color adjusted from red to a tone of purple-indigo as its current branding now utilizes the NBC Peaco*ck colors to keep in line with the unionized system of which certain Comcast subsidiaries utilize. Part of Universal Orlando Resort.
How long does it take for an Xfinity router to reboot? ›It can take up to 12 minutes to complete the restart. Your home internet will be offline during this process.
How to restart Xfinity router white? ›Using a Reset Button
Locate the reset button on the back of your router. It is usually a small button that is labeled “Reset”. Press and hold the reset button for 10 seconds using a paperclip.
Should all lights on my modem be solid? The downstream, upstream, and online indicator lights will flash while connecting but should stay solid once your signal is locked in. The link light will continue to flash, showing that the link is actively sending data.
Why is my WiFi light blinking rapidly? ›
The Wi-Fi lights are usually flashing rapidly when your Wi-Fi is in use. If you don't have any wireless devices connected to your Wi-Fi network, these lights may be off. Some routers or gateways may also show a solid green or white Wi-Fi light, which indicates that the Wi-Fi is functional.
How to fix white blinking light on Xfinity router? ›Xfinity modem or router blinking white – meaning, causes, and how...
- Check for power interruption.
- Check for local outage.
- Update the firmware.
- Wait for the initialization process to finish.
- Check the cables.
- Check for signal problems.
- Hardware malfunction.
- Contact Xfinity customer support.
Mar 22, 2024
A pulsing white LED means the Pod has lost its connection to your WiFi network. Learn more about troubleshooting your Pods. Quick green double blinks indicate that your Pod's connection is being optimized.
Why is the white light blinking on my Xfinity camera? ›If the light is blinking white or blue, the camera is in pairing mode and will need to be paired to your system using the instructions specific to your camera model. If the light is blinking amber, the camera is having trouble connecting to WiFi, go to the next step.
How to fix blinking WiFi light on router? ›Check that WiFi is on:•Check your WiFi light. If it's off, turn your Router's WiFi button on•Make sure your computer / device also has WiFi turned on2. Reset the connection:•Turn your Router and your computer off and leave them off for 60 seconds•Turn both devices back on and allow a few minutes for them to reconnect3.